Privacy Policy - Founnect

PRIVACY POLICY

INTRODUCTION

Founnect Solutions LLP (“Founnect”, “Company”, “we”, “our”, or “us”) respects the privacy of every individual who interacts with our Platform.

This Privacy Policy explains how we collect, use, process, store, share, disclose, protect, and otherwise handle personal information obtained through:

The Founnect website;
Mobile applications;
WhatsApp communication channels;
Telephone communications;
Email communications;
Consultation scheduling systems;
Payment systems;
Professional onboarding processes;
Customer support channels;
Any related services operated by Founnect.

This Privacy Policy applies to:

Users seeking professional services;
Professionals onboarded on the Platform;
Website visitors;
Prospective clients;
Prospective professionals;
Business representatives;
Any individual whose information is processed through the Platform.

By accessing, browsing, registering on, communicating through, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

If you do not agree with this Privacy Policy, you should discontinue use of the Platform.

SCOPE OF THIS POLICY

This Privacy Policy governs the collection and processing of information relating to:

Users seeking consultations;
Professionals providing services;
Visitors accessing the Platform;
Individuals communicating with Founnect;
Individuals interacting through customer support channels.

This Privacy Policy applies regardless of whether information is collected:

Online;
Through mobile devices;
Through email;
Through WhatsApp;
Through phone calls;
Through video consultations;
Through professional onboarding procedures;
Through customer support interactions.

This Privacy Policy should be read together with:

Terms & Conditions;
Refund, Cancellation & Rescheduling Policy;
Professional Onboarding Agreements;
Other Platform policies.

DEFINITIONS

For purposes of this Privacy Policy:

“Personal Information”

Means any information capable of identifying an individual either directly or indirectly.

“User”

Means any individual or entity using the Platform to request, receive, or inquire about Professional Services.

“Professional”

Means any lawyer, advocate, chartered accountant, company secretary, consultant, advisor, educator, wellness professional, technology professional, or other independent service provider onboarded on the Platform.

“Platform”

Means the Founnect website, communication systems, applications, scheduling systems, software, customer support channels, and associated services.

“Processing”

Means collection, recording, storage, organization, alteration, retrieval, use, disclosure, transfer, sharing, deletion, or any other operation performed on information.

“Consultation”

Means any meeting, discussion, advisory session, review, assessment, or professional interaction facilitated through Founnect.

INFORMATION WE COLLECT

Founnect may collect information directly from Users, Professionals, third parties, service providers, and automated systems.

The categories of information collected may include the following:

USER INFORMATION

We may collect:

Full name;
Mobile number;
Email address;
Residential address;
Business address;
City and state;
Country;
Date of birth (where necessary);
Profile information;
Service requirements;
Consultation preferences;
Uploaded documents;
Communication history;
Appointment details;
Billing information;
GST details (where applicable);
PAN details (where applicable);
Other information voluntarily provided by the User.

PROFESSIONAL INFORMATION

For onboarding and maintaining Professionals on the Platform, we may collect:

Full name;
Professional registration number;
Bar Council enrollment details;
ICAI membership details;
ICSI membership details;
Professional licenses;
Educational qualifications;
Certifications;
Practice areas;
Years of experience;
Professional biography;
Professional address;
Contact details;
GST information;
PAN information;
Banking information;
KYC documentation;
Government-issued identity documents;
Professional verification documents;
Compliance-related information.

CONSULTATION INFORMATION

We may collect information relating to consultations, including:

Consultation requests;
Consultation schedules;
Consultation notes;
Consultation outcomes;
Documents exchanged during consultations;
Communications relating to consultations;
Service instructions;
Follow-up communications;
Feedback and ratings.

PAYMENT INFORMATION

We may collect limited payment-related information including:

Payment status;
Transaction reference numbers;
Payment method used;
Billing details;
Invoice information;
Tax information.

For security reasons, Founnect does not store complete:

Credit card numbers;
Debit card numbers;
CVV details;
UPI PINs;
Banking passwords;
Net banking credentials.

Such information is processed directly by authorized payment service providers.

TECHNICAL INFORMATION

We may automatically collect:

IP address;
Device information;
Device identifiers;
Browser information;
Operating system information;
Website activity;
Platform usage information;
Session information;
Geographic information derived from IP addresses;
Log information;
Error reports;
Performance information.

COMMUNICATION INFORMATION

We may collect information exchanged through:

WhatsApp;
Email;
SMS;
Telephone calls;
Customer support systems;
Video conferencing platforms;
Chat systems;
Feedback forms.

Such information may include communication content, timestamps, contact information, and related metadata.

HOW WE COLLECT INFORMATION

Founnect may collect information through various methods.

INFORMATION PROVIDED DIRECTLY

Information may be collected when Users or Professionals:

Register on the Platform;
Submit service requests;
Schedule consultations;
Upload documents;
Complete onboarding processes;
Make payments;
Contact customer support;
Participate in surveys;
Submit feedback.

AUTOMATIC COLLECTION

Information may be collected automatically through:

Cookies;
Analytics tools;
Log files;
Tracking technologies;
Device identifiers;
Website monitoring systems.

THIRD-PARTY SOURCES

Information may be obtained from:

Payment service providers;
Verification service providers;
Professional regulatory databases;
Government records where permissible;
Professional associations;
Referral sources;
Other lawful third-party sources.

PROFESSIONAL VERIFICATION PROCESS

As part of onboarding and compliance procedures, Founnect may collect, review, verify, and store documents submitted by Professionals for verification purposes.

Verification may include identity verification, registration verification, qualification verification, compliance checks, and professional credential validation.

Submission of such information constitutes consent for Founnect to process such information for onboarding, verification, compliance, operational, and administrative purposes.

HOW WE USE INFORMATION

Founnect processes information only for legitimate business, operational, compliance, security, and service-related purposes.

Information collected through the Platform may be used for:

SERVICE DELIVERY

Creating and managing user accounts;
Processing service requests;
Assessing user requirements;
Matching and assigning Professionals;
Scheduling consultations;
Coordinating communications;
Delivering Platform services;
Managing customer support interactions.

PROFESSIONAL VERIFICATION

Verifying registrations;
Verifying licenses and memberships;
Conducting KYC procedures;
Reviewing qualifications and credentials;
Maintaining onboarding records;
Monitoring compliance requirements.

PAYMENT MANAGEMENT

Processing payments;
Generating invoices;
Maintaining transaction records;
Processing refunds where applicable;
Managing settlement processes;
Preventing payment fraud.

SECURITY AND COMPLIANCE

Preventing fraud;
Detecting suspicious activity;
Protecting Platform security;
Complying with legal obligations;
Conducting investigations;
Enforcing Platform policies.

PLATFORM IMPROVEMENT

Improving user experience;
Enhancing Platform functionality;
Analyzing service performance;
Conducting research and analytics;
Developing new features and services.

COMMUNICATIONS

Consultation confirmations;
Appointment reminders;
Service updates;
Support communications;
Compliance notices;
Security notifications;
Operational announcements.

Founnect shall not sell personal information to third parties.

PROFESSIONAL ASSIGNMENT AND DATA SHARING

A core function of Founnect is facilitating connections between Users and suitable Professionals.

Accordingly, when a User submits a Service Request, Founnect may review and share relevant information with one or more assigned Professionals.

Information shared may include:

User name;
Contact information;
Service requirements;
Consultation objectives;
Relevant documents;
Supporting information;
Communication history relating to the request.

Such sharing shall be limited to information reasonably necessary to facilitate consultation and service delivery.

Professionals receiving such information are expected to maintain confidentiality in accordance with applicable laws, professional regulations, and ethical obligations.

Users acknowledge and consent to such sharing as an essential part of the Platform’s operations.

Without such sharing, Founnect may be unable to provide the requested services.

WHATSAPP, EMAIL, SMS AND TELEPHONE COMMUNICATIONS

By accessing or using the Platform, Users expressly consent to receiving communications through:

WhatsApp;
WhatsApp Business;
SMS;
Email;
Telephone calls;
Customer support systems;
Other communication channels utilized by Founnect.

Communications may include:

Consultation confirmations;
Appointment scheduling;
Appointment reminders;
Professional assignment notifications;
Payment updates;
Customer support interactions;
Verification requests;
Compliance notices;
Policy updates.

Users acknowledge that such communications are necessary for delivery of Platform services.

Users may request cessation of non-essential promotional communications, subject to operational requirements and legal obligations.

However, service-related communications may continue where reasonably necessary.

GOOGLE MEET, VIDEO CONSULTATIONS AND COMMUNICATION TOOLS

Consultations facilitated by Founnect may be conducted through third-party communication platforms including:

Google Meet;
Zoom;
Microsoft Teams;
Telephone networks;
Other approved communication systems.

Users acknowledge that such services are operated by independent third parties.

Use of such services shall also be subject to the terms, privacy policies, and security practices of the respective providers.

Founnect does not control the operations of third-party communication providers and shall not be responsible for:

Platform outages;
Technical failures;
Connectivity issues;
Service interruptions;
Security incidents attributable to third-party providers.

Users should review applicable third-party policies before participating in consultations.

PAYMENT PROCESSING AND FINANCIAL INFORMATION

Founnect may engage authorized payment service providers, payment gateways, banking institutions, UPI providers, and financial technology providers to facilitate transactions.

Payment information may be shared with such providers solely for:

Payment processing;
Verification;
Fraud prevention;
Settlement;
Refund processing;
Regulatory compliance.

Founnect does not store complete:

Credit card information;
Debit card information;
CVV details;
UPI PINs;
Net banking passwords;
Banking credentials.

Payment processing is governed by the policies of the relevant payment providers.

Users acknowledge that payment processing involves transmission of information to third-party financial service providers.

CONSULTATION RECORDINGS

Certain consultations may be recorded for legitimate purposes including:

Quality assurance;
Service improvement;
Internal training;
Dispute resolution;
Compliance obligations;
Security purposes.

Where required by Applicable Law, recordings shall only be made with appropriate consent.

Recorded content may include:

Audio recordings;
Video recordings;
Screen-sharing content;
Consultation-related communications.

Recordings shall be retained only for periods reasonably necessary for operational, legal, compliance, or dispute-resolution purposes.

Unauthorized copying, reproduction, publication, distribution, disclosure, or misuse of consultation recordings may result in legal action.

DATA SHARING AND DISCLOSURE

Founnect may disclose information in the following circumstances:

ASSIGNED PROFESSIONALS

To facilitate consultations and service delivery.

SERVICE PROVIDERS

To third-party service providers assisting with:

Hosting;
Analytics;
Customer support;
Communications;
Payments;
Verification;
Security;
Technology infrastructure.

LEGAL REQUIREMENTS

Where disclosure is necessary:

To comply with law;
To comply with court orders;
To comply with government requests;
To protect legal rights;
To investigate fraud;
To protect public safety.

BUSINESS TRANSFERS

Information may be transferred in connection with:

Mergers;
Acquisitions;
Investments;
Corporate restructuring;
Asset sales;
Business transfers.

Appropriate confidentiality measures shall be implemented where reasonably possible.

CONSENT-BASED DISCLOSURES

Where Users expressly authorize disclosure for specific purposes.

Founnect shall not disclose personal information beyond what is reasonably necessary for legitimate business, legal, operational, or service-related purposes.

COOKIES, ANALYTICS AND TRACKING TECHNOLOGIES

Founnect may use cookies, web beacons, pixels, analytics tools, log files, and similar technologies to improve Platform functionality and user experience.

Such technologies may be used for:

User authentication;
Session management;
Security monitoring;
Website functionality;
Performance optimization;
Traffic analysis;
User behavior analysis;
Fraud prevention;
Platform improvement.

Information collected through such technologies may include:

Device identifiers;
Browser information;
Operating system information;
Pages visited;
Session duration;
Clickstream information;
Referring websites;
Geographic information derived from IP addresses.

Users may configure browser settings to reject cookies.

However, certain Platform features may not function properly if cookies are disabled.

DATA RETENTION

Founnect retains information only for as long as reasonably necessary to:

Provide services;
Maintain Platform operations;
Verify transactions;
Resolve disputes;
Enforce legal rights;
Comply with regulatory obligations;
Meet legal requirements;
Protect Platform interests.

Retention periods may vary depending upon:

Nature of the information;
Applicable legal obligations;
Regulatory requirements;
Business requirements;
Security considerations.

Founnect may retain certain information even after account closure where required for:

Compliance purposes;
Audit purposes;
Fraud prevention;
Tax obligations;
Dispute resolution;
Legal proceedings.

Upon expiration of applicable retention periods, information may be deleted, anonymized, aggregated, archived, or otherwise processed in accordance with applicable laws.

DATA SECURITY

Founnect implements commercially reasonable administrative, technical, physical, and organizational safeguards designed to protect information against:

Unauthorized access;
Unauthorized disclosure;
Unauthorized alteration;
Unauthorized destruction;
Misuse;
Loss.

Security measures may include:

Access controls;
Authentication procedures;
Secure hosting infrastructure;
Encryption technologies where appropriate;
Monitoring systems;
Security audits;
Internal compliance procedures.

Notwithstanding such safeguards, no method of transmission or storage is completely secure.

Accordingly, Founnect cannot guarantee absolute security of information.

Users acknowledge and accept risks associated with internet-based communications and digital storage systems.

USER RIGHTS

Subject to applicable laws, Users may have certain rights regarding their personal information.

Such rights may include:

ACCESS RIGHTS

Users may request access to information maintained by Founnect relating to them.

CORRECTION RIGHTS

Users may request correction of inaccurate, incomplete, or outdated information.

UPDATE RIGHTS

Users may update certain information through Platform channels or by contacting Founnect.

DELETION REQUESTS

Users may request deletion of information where legally permissible.

However, Founnect may retain information where necessary for:

Legal obligations;
Compliance requirements;
Fraud prevention;
Dispute resolution;
Contractual obligations.

CONSENT WITHDRAWAL

Where processing is based upon consent, Users may withdraw consent subject to legal and operational limitations.

Withdrawal of consent may affect Founnect’s ability to provide certain services.

Requests relating to privacy rights may be submitted through designated support channels.

Founnect reserves the right to verify identity before processing requests.

CHILDREN’S PRIVACY

The Platform is not intended for independent use by individuals below eighteen (18) years of age.

Founnect does not knowingly collect personal information from minors without appropriate authorization from a parent, guardian, or authorized representative.

Where Founnect becomes aware that information has been collected from a minor in violation of applicable requirements, reasonable steps may be taken to delete such information.

Parents or guardians who believe information relating to a minor has been collected improperly may contact Founnect.

INTERNATIONAL DATA TRANSFERS

Founnect primarily operates within India.

However, certain service providers, technology vendors, communication platforms, cloud infrastructure providers, analytics providers, and software providers may process information from locations outside India.

By using the Platform, Users acknowledge and consent to such transfers where reasonably necessary for:

Service delivery;
Communication services;
Cloud storage;
Technology infrastructure;
Security operations;
Business continuity.

Founnect shall endeavour to engage service providers implementing reasonable safeguards for information protection.

THIRD-PARTY LINKS AND EXTERNAL WEBSITES

The Platform may contain links to third-party websites, applications, services, advertisements, content, or resources.

Such third-party platforms operate independently of Founnect.

Founnect does not control and shall not be responsible for:

Privacy practices;
Security practices;
Content;
Policies;
Services;
Products;

offered by third parties.

Users should independently review applicable privacy policies and terms before interacting with third-party platforms.

Access to third-party platforms is undertaken at the User’s own risk.

CHANGES TO THIS PRIVACY POLICY

Founnect reserves the right to modify, update, amend, replace, or revise this Privacy Policy at any time.

Updated versions shall become effective upon publication on the Platform unless otherwise specified.

Users are encouraged to periodically review this Privacy Policy.

Continued use of the Platform following publication of updates shall constitute acceptance of the revised Privacy Policy.

CONTACT INFORMATION

For questions, requests, complaints, or concerns relating to this Privacy Policy, Users may contact:

FOUNNECT SOLUTIONS LLP

Website:
www.founnect.com

Email:
contactus@founnect.com

Phone:
+91-9821439008
+91-9467509670

ENTIRE PRIVACY POLICY

This Privacy Policy constitutes the complete privacy policy governing collection, processing, storage, sharing, disclosure, and protection of information by Founnect.

This Privacy Policy should be read together with:

Terms & Conditions;
Refund, Cancellation & Rescheduling Policy;
Professional Onboarding Agreements;
Other Platform policies.

By accessing, using, registering on, communicating through, or otherwise interacting with the Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

+91-98214 39008

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